Privacy Policy

This Policy applies to our website and to communications with Fairmont Residencia (for example, via forms, phone, email, or messaging). Third-party websites or services we link to have their own privacy policies.

We collect information in three common ways: what you provide, what we receive during bookings, and basic technical data.

• Contact details: name, phone number, email, and message content when you contact us.
• Booking details: stay dates, guest count, preferences, and special requests (only what’s needed to arrange your stay).
• Identity details (where required): identification information for check-in or legal compliance (as applicable).
• Payment details: if you pay through a third-party processor, we typically receive payment confirmation, not full card details.
• Technical data: IP address, browser type, device information, pages visited, and approximate location (city/region level).

We use information to operate the property smoothly and deliver a reliable guest experience.

• Confirm and manage reservations, requests, cancellations, and updates.
• Respond to inquiries and provide support.
• Improve the website and understand what guests find helpful.
• Prevent fraud, abuse, and security incidents.
• Meet legal and regulatory obligations (where applicable).

We do not sell personal information as a standard practice. We may share limited information in these cases:

• Service providers: booking tools, payment processors, hosting providers, and customer support tools (only what’s necessary).
• Legal requirements: when required by law, regulation, or valid legal process.
• Safety: to protect guests, staff, and the property from harm or unlawful activity.
• Business operations: in the event of a merger, acquisition, or restructuring (with reasonable safeguards).

Cookies are small files that help websites function properly. We may use cookies for basic site functionality and to understand traffic.

• Essential cookies: required for core features (security, form handling, basic performance).
• Analytics cookies: help us see which pages are useful and how the site is used.

We take reasonable steps to protect personal information from unauthorized access, misuse, or disclosure. No system is perfect, but we aim to follow sensible safeguards.

• Access controls: limit who can access guest information.
• Secure handling of booking communications.
• Use reputable hosting and service providers where possible.

We retain personal information only as long as necessary for bookings, support, legal compliance, and legitimate business purposes. When information is no longer needed, we delete or anonymize it where reasonable.

You may request access, correction, or deletion of your personal information, subject to legal and operational requirements. You can also opt out of marketing messages (if any) at any time.

• Access: request a copy of the personal data we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete data when we no longer need it (and when permitted by law).
• Marketing preferences: opt out using unsubscribe links or by contacting us.

Our website is not intended for children to use without a parent or guardian. We do not knowingly collect personal information from children in a way that is not necessary for a family booking.

For privacy questions or requests, contact us and include your name and (if relevant) booking reference.